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When I change a setting on the smartphone application, the unit does not respond immediately.

During out-of-home operation, communication with the unit takes place via an internet server. It may take a few seconds or even minutes for the action to be received by the adapter.

The same is also valid in the opposite way: when the state of the unit has changed (by e.g. using the infrared remote controller), it can take a couple of minutes before the action is reflected to the Daikin Online Controller smartphone application.

When you are in reach of your home network, it is recommended to log out of your out-of-home account to achieve a more immediate reaction of your unit.

The programmed timer action is not executed at the programmed time.

The timer actions are executed according to the WLAN adapter clock. You can check the current WLAN adapter date and time in the Daikin Mobile Controller application by tapping the applicable unit and then go to "Adapter settings" then "Time".

Make sure that the Time Zone has been set correctly.

I cannot add actions to the timer, the “+” button is not available. Why?

You can save up to 42 actions (maximum 6 per day) to the timer. When 6 actions for a specific day are programmed already, you will not be able to add more actions. Delete at least 1 action to be able to add a new action.

How can I add more than 1 indoor unit to the same out-of-home account?

To do so, you can follow below steps:

Make sure that the smartphone and the new unit are already connected to the Home network and the internet is accessible.
Log-in to Daikin Mobile Controller application. If you do not have an account, go to Login page and tap "Create Out-of-Home ID".
Switch the application to "In-Home" mode by go to application's menu then tap "Switch to In-home".
In the Units(In-Home) screen, the new unit should be displayed. If not, you can manually refresh using the Refresh button.
Enable the out-of-home function on the new unit.
1. In the Units(In-Home) screen, tap on the new unit.
2. Navigate to "Adapter settings" by tap on setting button at the top-right.
3. Select "Out-of-Home" (Not at home) and then turn it ON (take a few seconds)
Switch the application to "Out-of-Home" mode and make sure that the new unit is displayed in Units(Out-of-Home) screen.
Remark: It might take a few minutes before a newly added unit becomes visible.

To add more units to the same account , repeat step 1-6 for all remaining units.

When trying to make a direct connection to the adapter ([AP] mode), the adapter is not visible in the available Wi-Fi networks list of the smartphone/tablet. (Remark: Gen2=> For BRP072A42 and BRP072B42,Gen3 => BRP072C42)

For BRP072C42, please make sure that the unit and WLAN connecting adapter are powered on.

For BRP072A42, when in [AP] mode, go back to [RUN] mode and return to [AP] mode by pressing the [MODE] button, this to switch to another Wi-Fi channel. Repeat if necessary.

How can I re-initialize the WLAN adapter to the factory default settings?

You can reinitialise the adapter with following instructions:

On the WLAN adapter:

Press both “Setup” and “Mode” buttons simultaneously till all LEDs are blinking.
Release both buttons.
Press the “Setup” button shortly: all LEDs will start to blink quickly.
Wait till the “Power” LED is continuously lit. The adapter has reinitialised successfully.

I do not succeed in connecting the adapter to the wireless network by using the “WLAN settings” menu.

Make sure your wireless network name does not include special characters such as “%” “&” “?“ “+” “=” or non-ASCII characters. They are not supported by the WLAN adapter.

Make sure to use a compatible security setting. The WLAN adapter supports only WPA or WPA2 personal with AES encryption only.

Make sure that the wireless network band is B/G 2.4Ghz

For BRP072A42,in case all settings are correct and the adapter is not connecting to the network (RUN LED keeps blinking), try to switch to “AP” mode and back to “RUN” mode by holding the “MODE” button on the WLAN adapter.

For BRP072C42,in case all settings are correct and the adapter is not connecting to the network (RUN LED keeps blinking), try performing a factory reset by pressing and holding both "SETUP" and "MODE" buttons simultaneously until all LEDs start blinking. Then release both buttons and briefly press the "SETUP" button again. The LEDs will blink rapidly. Wait until the "POWER" LED remains steadily lit — this indicates the adapter has been successfully reset.

My native language is not supported by the Daikin Mobile Controller application. The default language is English. Can I set the application to another language without having to change the language of my smartphone?

The Daikin Mobile Controller application currently supports only English and Traditional Chinese. The application language is automatically set based on your device’s operating system. If your device language is not supported, the application will default to English.

When I’m connected out-of-home, I cannot change the units settings. An error appears: "It is not possible to apply this setting to the connected unit. "
"Please retry."

Another user is controlling the indoor unit via e.g. the infrared remote controller, via another smartphone or voice controller service. Wait 15 seconds and try again.

I have multiple adapters in the same wireless network. I do not know anymore which WLAN adapter is matching with which unit on my Daikin Mobile Controller smartphone application.

To be able to trace back the WLAN adapter that is connected to a certain entry on the unit overview on the smartphone application, you can use the connection test function.

To use the connection test function, make sure that your smartphone is connected to the same network as your WLAN adapter(s) and make sure you are not logged in to your out-of-home account.

Tap on the unit you want to trace back in the unit overview screen, then go to “More” and “Connection test”. The LEDs on the matching WLAN adapter will start blinking for about 3 minutes.

I cannot complete the Wireless connection setting in AP mode, the application show error "The adapter does not respond.

>>Please disable cellular data while connecting in AP mode.

>>Please make sure that your smartphone is installed the latest application

>>Please make sure that your smartphone is connected to the Wi-Fi SSID [DaikinAP*****].

>>In case your smartphone automatic switch to another SSID, please setting your smartphone to disable the automatic Wi-Fi switching.

I cannot access "Wireless connection configuration", "Out-of-home", "Child lock", "Time" settings for my WLAN adapter.

In case the "Wireless connection configuration", it is available only when the smartphone is connected in AP mode. Make sure that the smartphone is connected directly to the WLAN adapter.
For another settings, are available when the smartphone and WLAN adapter are connected in the same wireless network and make sure you are in "In-Home" mode.

How does the WLAN adapter synchronize the time and date?

When the WLAN adapter is connected to a wireless network with internet connectivity, the WLAN adapter will synchronize its date and time with a time server (GMT). The WLAN adapter offsets this time with its time zone setting and (if applicable) the daylight saving time.

When the WLAN adapter is not connected to a wireless network with internet connectivity, the WLAN adapter synchronizes its time and date with the connected smartphone.

I cannot set the advanced network settings. The “set” button is not available.

Make sure to fill in all required fields in a correct way: “x.x.x.x” with x value 0-255.

I cannot enter an Out-Of-Home password during the Account creation.

Only passwords with characters a-z, A-Z and 0-9 can be used. The password length must be between 8 and 16 characters.

How to make the connection between Wireless LAN connecting adapter and router without WPS.

Open Daikin Mobile Controller app then tap on (at the top-left of the App) select , then follow the manual in app to make the connection to router.

Wireless LAN connecting adapter [DaikinAP*****] is not visible on the Wi-Fi available networks in Smartphone or PC.

Make sure the Wireless LAN connecting adapter is turned on.
Make sure that Smartphone or PC setting search for Wi-Fi frequency 2.4 GHz.
Make sure that the RUN lamp of Wireless LAN connecting adapter is on or blinking.

"No units found" is shown on the application screen

In case you are connect the WLAN adapter directy (AP mode)

- If you are using an Android smartphone

* Before connecting the DaikinAP*****. Please set the mobile data to be OFF.

* After finish connecting with Smartphone. If there is the pop up like below picture, select "Dismiss".

About the screen

- If you are using iOS 15 or later

* Please turn off Mobile Data on Settings.

Open the Settings.
Tap Mobile / Cellular.
Toggle Mobile Data / Cellular Data to Off.

* Problem (iOS): Unable to call HTTP in the local network — all units in the local network show an error.

* Solution: Restart the device.

In case you are connect the WLAN adapter through router (In-home mode)

Also check that your router supports UDP broadcast function and it's enabled.

1.Make sure that the Wireless LAN connecting adapter is connected to the router (basically WLAN adapter's LED should light)

2.Make sure that your smartphone is connected to the same router

Note: For iOS, in the first tme of using an application, please allow the iOS device to find and connect to other devices in the local network.

3.If the problem still persist, please contact your Daikin local service.

In case you are using as Out-of-home operation

1.Make sure that your router can access the internet

2.Make sure that your smartphone is reach the internet

3.Make sure that your application is the latest version.

4. Make sure that the Out-of-Home function on WLAN adapter is already enable

5.If the problem still persist, please contact your Daikin local service.

Exclamation mark in yellow triangle show on the AC

There is an error occur with the air conditioner unit.Please confirm the air conditioner manual.

Error details may include:

Communication problem on the network
Communication problem between the AC unit and the WLAN adapter
Network error
Unit error preventing normal operation

In case you're using iOS 18 or later:

Please try reopening the app or the unit. If the problem still persists, please restart your smartphone.

I cannot connect the WLAN adapter with my network.

Please check that your wireless router is close enough to your WLAN adapter. The range of the WLAN adapter can be reduced significantly by obstructions containing metal (e.g. reinforced walls).

Also check that the router is not set to use Wi-Fi channels 12 or 13 on your router’s setup page (ref. your router’s manual). The WLAN adapter does not support the use of Wi-Fi channels 12 and 13. If the router is set to Wi-Fi channel 12 or 13, change the router settings so another Wi-Fi channel is used within the range 1-11.

After logged in, how do I know that I'm in Out-of-Home mode or In-Home mode?

You can see the In-Home/Out-of-Home status on the top bar of the application.

How can I switch between "In-home" and "Out-of-Home" mode?

Make sure you are logged in and then go to app menu on the left side,
you can switch mode using "Switch to In-Home" or "Switch to Out-of-home" menu.

I want to change the password of Out-of-Home account, How can I?

Make sure you are logged in before do the next step.
You can change the password from the following steps:
1. From the app menu bar on the left side.
2. Tap "General settings -> Change password".
3. Follow the instruction on the screen.

I cannot remember the password of Out-of-Home account, what should I do?

Since the application not support the forget password function.
You can only create a new account and password from the "Login" page.

I want to delete an Out-of-Home account, how to do?

Make sure you are logged in to the application.
You can delete the current account from the following steps:

[WARNING!] After the account is deleted, all of units will be unlinked from your account, if you to operate the units from outside, please create new account and re-enable Out-of-home for each units.
1. From the app menu bar on the left side.
2. Tap "General settings" -> "Delete account".
3. Follow the instruction on the screen.

After my account was successfully deleted, the Out-of-home status on the unit is not changed to OFF.

Normally the Out-of-home status of the unit will be change to OFF within 2 minutes after account deletion finished. However, you can turn it OFF by yourself.

After updated the device's firmware from DAIKIN Mobile controller app, the device is disappeared from Out-of-home mode, what should I do?

- If your application is the latest version, you have to turn ON the Out-of-Home on the unit by yourself.
Note: This process have to be done in the local network (smartphone and the unit must be in the same wireless network)
- If your application is not the latest version, please update it.

The device has become Unavailable/Offline after updated the device's firmware from DAIKIN Mobile controller app, what should I do?

If your account is linked to voice controller service (ex. Google home or Alexa), the re-authenthication process is needed after the device firmware update is completed.
REMARK: Perform this instruction only one time per account.

For Alexa user, please follow this instructions:
[ALEXA]
**********************************************************
Open Alexa app and try DISABLE the "DAIKIN Mobile Controller" skill using Alexa app and then ENABLE it again or you can follow below instructions:

How to DISABLE the skill.
1. Open Alexa app and go to "More" menu.
2. Tap on "Skills & Games".
3. Search for "DAIKIN Mobile Controller" and tap on it.
4. Select "DISABLE SKILL" and confirm the disablling.

How to ENABLE the skill.
1. Open Alexa app and go to "More" menu.
2. Tap on "Skills & Games".
3. Search for "DAIKIN Mobile Controller" and tap on it.
4. Select "ENABLE TO USE" and follow the instruction on the screen until finish.
**********************************************************
For Google Home user, please follow this instructions:
[Google Home]
Open Google Home app and try Reconnect account of the "DAIKIN Mobile Controller" service or you can follow below instructions:

How to reconnect account.
1. Open Google Home app and go to "Settings".
2. Seek for "Services" topic then tap on "Works with Google".
3. Below the "Linked services", tap on "DAIKIN Mobile Controller" and select "Reconnect account".
4. Select "Continue" and follow the instruction on the screen.

When I change a setting on the smartphone application, the unit does not respond immediately.

The programmed timer action is not executed at the programmed time.

I cannot add actions to the timer, the “+” button is not available. Why?

How can I add more than 1 indoor unit to the same out-of-home account?

To do so, you can follow below steps:

Make sure that the smartphone and the new unit are already connected to the Home network and the internet is accessible.
Log-in to Daikin Mobile Controller application. If you do not have an account, go to Login page and tap "Create Out-of-Home ID".
Switch the application to "In-Home" mode by go to application's menu then tap "Switch to In-home".
In the Units(In-Home) screen, the new unit should be displayed. If not, you can manually refresh using the Refresh button.
Enable the out-of-home function on the new unit.
1. In the Units(In-Home) screen, tap on the new unit.
2. Navigate to "Adapter settings" by tap on setting button at the top-right.
3. Select "Out-of-Home" (Not at home) and then turn it ON (take a few seconds)
Switch the application to "Out-of-Home" mode and make sure that the new unit is displayed in Units(Out-of-Home) screen. Remark: It might take a few minutes before a newly added unit becomes visible.

To add more units to the same account , repeat step 1-6 for all remaining units.

When trying to make a direct connection to the adapter ([AP] mode), the adapter is not visible in the available Wi-Fi networks list of the smartphone/tablet.

Please check the WLAN adapter LED status in the table below. The direct connection (AP mode) is available when the LED is blinking or lit. Also, please make sure that SSID hiding is turned OFF.

How can I re-initialize the WLAN adapter to the factory default settings?

Reset connection setting to factory defaults.

Please note

When the device is reset, (out-of-home user account and wireless LAN connection setting) will be changed back to the factory defaults.

To reset

Before Step 1, ensure that both the unit and the remote are turned off.

Note: If your remote controller (R/C) differs from the image, please refer to the operation manual for the correct reset method.

I do not succeed in connecting the adapter to the wireless network by using the “WLAN settings” menu.

When I’m connected out-of-home, I cannot change the units settings. An error appears: "It is not possible to apply this setting to the connected unit. "
"Please retry."

Another user is controlling the indoor unit via e.g. the infrared remote controller, via another smartphone or voice controller service. Wait 15 seconds and try again.

I cannot access "Wireless connection configuration", "Out-of-home", "Child lock", "Time" settings for my WLAN adapter.

How does the WLAN adapter synchronize the time and date?

I cannot set the advanced network settings. The “set” button is not available.

Make sure to fill in all required fields in a correct way: “x.x.x.x” with x value 0-255.

I cannot enter an Out-Of-Home password during the Account creation.

Only passwords with characters a-z, A-Z and 0-9 can be used. The password length must be between 8 and 16 characters.

How to make the connection between Wireless LAN connecting adapter and router without WPS.

WIRELESS LAN CONNECTION (ROUTER DOESN'T HAVE A WPS BUTTON)

If your home Wi-Fi router does not have a WPS button, you can connect your smart phone directly to the Wireless LAN connecting adapter in order to set up a connection to your home network by following these steps.

-This step requires SSID number and KEY located on the indoor unit or on the cover of the manual.

NOTE:

If your remote controller (R/C) differs from the image, please refer to the operation manual for the correct reset method.

Note on access point connection (AP connection)

- If you fail to connect (the Wireless LAN connecting adapter lamp (orange) continues to blink), repeat the steps 1-2.

Wireless LAN connecting adapter [DaikinAP*****] is not visible on the Wi-Fi available networks in Smartphone or PC.

Make sure the Wireless LAN connecting adapter is turned on.
Please make sure that the SSID hiding setting is turned OFF.
Make sure that Smartphone or PC setting search for Wi-Fi frequency 2.4 GHz.
Make sure that the RUN lamp of Wireless LAN connecting adapter is on or blinking.

"No units found" is shown on the application screen

In case you are connect the WLAN adapter directy (AP mode)

- If you are using an Android smartphone

* Before connecting the DaikinAP*****. Please set the mobile data to be OFF.

* After finish connecting with Smartphone. If there is the pop up like below picture, select "Dismiss".

- If you are using iOS 15 or later

* Please turn off Mobile Data on Settings.

Open the Settings.
Tap Mobile / Cellular.
Toggle Mobile Data / Cellular Data to Off.

* Problem (iOS): Unable to call HTTP in the local network — all units in the local network show an error. Solution: Restart the device.

In case you are connect the WLAN adapter through router (In-home mode)

Also check that your router supports UDP broadcast function and it’s enabled.

1.Make sure that the Wireless LAN connecting adapter is connected to the router (basically WLAN adapter's LED should light)

2.Make sure that your smartphone is connected to the same router

Note: For iOS, in the first tme of using an application, please allow the iOS device to find and connect to other devices in the local network.

3.If the problem still persist, please contact your Daikin local service.

In case you are using as Out-of-home operation

1.Make sure that your router can access the internet

2.Make sure that your smartphone is reach the internet

3.Make sure that your application is the latest version.

4.Make sure that the Out-of-Home function on WLAN adapter is already enable

Exclamation mark in yellow triangle show on the AC

There is an error occur with the WLAN adapter or the air conditioner unit.Please confirm the air conditioner manual.

Error details may include:

Communication problem on the network
Communication problem between the AC unit and the WLAN adapter
Network error
Unit error preventing normal operation

In case you're using iOS 18 or later:

Please try reopening the app or the unit. If the problem still persists, please restart your smartphone.

I cannot connect the WLAN adapter with my network.

I cannot find the AC unit in my local network.

In case the LED at the AC unit is BLINKING:
You must configure the WLAN adapter to connect with your router following the Operation manual
In case the LEDs at the AC unit is LIGHT:
method 1: Make sure that your smartphone is installed the latest application.
method 2: Make sure that the router is working normally or restart your router and waiting for the WLAN adapter re-connect with router.
method 3: Try to reboot your adapter by turn off you WLAN adapter. After 1 minute pass, turn on you WLAN adapter.

I cannot complete the Wireless connection setting in AP mode, the application show error "The adapter does not respond."

Please make sure that your smartphone is connected to the Wi-Fi SSID [DaikinAP*****].
In case your smartphone automatic switch to another SSID, please setting your smartphone to disable the automatic Wi-Fi switching.

The WLAN LED cannot be controlled by Application

The WLAN LED cannot be controlled from application. Please turn LED ON or OFF by IR remote control.

After logged in, how do I know that I'm in Out-of-Home mode or In-Home mode?

You can see the In-Home/Out-of-Home status on the top bar of the application.

How can I switch between "In-home" and "Out-of-Home" mode?

Make sure you are logged in and then go to app menu on the left side,
you can switch mode using "Switch to In-Home" or "Switch to Out-of-home" menu.

I want to change the password of Out-of-Home account, How can I?

Make sure you are logged in before do the next step.
You can change the password from the following steps:
1. From the app menu bar on the left side.
2. Tap "General settings" -> "Change password".
3. Follow the instruction on the screen.

I cannot remember the password of Out-of-Home account, what should I do?

Since the application not support the forget password function.
You can only create a new account and password from the "Login" page.

I want to delete an Out-of-Home account, how to do?

Make sure you are logged in to the application.
You can delete the current account from the following steps:
[WARNING!] After the account is deleted, all of units will be unlinked from your account, if you to operate the units from outside, please create new account and re-enable Out-of-home for each units.
1. From the app menu bar on the left side.
2. Tap ""General settings"" -> "Delete account".
3. Follow the instruction on the screen.

After my account was successfully deleted, the Out-of-home status on the unit is not changed to OFF.

Normally the Out-of-home status of the unit will be change to OFF within 2 minutes after account deletion finished.
However, you can turn it OFF by yourself.

After updated the device's firmware from DAIKIN Mobile controller app, the device is disappeared from Out-of-home mode, what should I do?

The device has become Unavailable/Offline after updated the device's firmware from DAIKIN Mobile controller app, what should I do?

I cannot found some unit(s) when I'm using app as Out-of-Home mode.

Please check the following conditions:
1.Make sure that the WLAN adapter is power ON.
2.Make sure that the WLAN adapter is connected to the router (basically WLAN adapter's LED should light or display as green)
3.Make sure that your router can access the internet.
4.Make sure that your application is the latest version.
5.Make sure that the WLAN adapter's Out-of-Home status is set to ON.
6.If the problem still persist, please contact your Daikin local service.

What is Bills On Demand ?

Bills On Demand is a feature that helps monitor energy usage, estimate and limit the real-time electricity costs based on your target.

Can the Bills On Demand function be used without an internet connection?

No, this function requires an internet connection.

How to limit electricity cost using Bills On Demand ?

Pre-requisitions:

1. This function required the internet connection.

Steps to limit electricity cost on Bills On Demand Function:

1. The device must be set to Out-of-Home mode each time to use the Bills On Demand function.

2. Click on the Menu ➩ Bills On Demand to view the compatible devices.

3. Click on the desired device ➩ Settings .

4. Select the desired Bills On Demand option.

5. Click Edit ➩ Input the desired Monthly Target (Note: The Monthly Target must be greater than the current usage.)

6. It is recommended to input the Unit Price according to your electricity meter rate.

7. Click Apply to save settings, then enable Bills On Demand.

What is the meaning of each color shown as a percentage in the Pie Chart ?

Each color in the Pie Chart indicates the current energy consumption status in relation to the Monthly Target:

Can I use Bills On Demand in In-Home mode ?

Yes, you can use with limited feature.

The Monthly Usage Summary cannot be generated in In-Home mode.

You can only view the kWh data for the current month and the previous month.

Can I adjust the target while Bills On Demand is active ?

Yes, you can but you need to disable the Bills On Demand first before editing the target.

What do "Warning Only", "Automatic Control " and "Automatic Control with Force Off" mean in the Bills On Demand options?

1. Warning Only : Notifications will be sent when consumption reaches 50%, 70%, 90%, and 100% of the daily target.

2. Automatic Control : Adjust the energy consumption automatically when it reaches 50%, 70%, 90%, and 100% of the daily target.

3. Automatic Control with force off : Unit will be Turned Off when the consumption exceeds 100% of the daily target.

Note :

1.Automatic Control / Automatic Control with force off may cause users to feel uncomfortably warm during operation.

2.When Automatic Control is selected, the consumption may exceed the target depended on your usage.

Can I adjust the temperature while Bills On Demand is enabled?

Yes, you can adjust the temperature while Bills On Demand is enabled. However, this may cause slight temperature fluctuations, which could result in temporary discomfort, such as feeling uncomfortably warm.

How often is the energy usage data updated ?

Data is updated in near real-time, depending on network connection and device status.

What should I do if I receive no notifications even after exceeding the target?

Please make sure that notifications are enabled in both the app settings and the device settings.

What does it mean when the pie graph shows 'Limit Not Set'?

"Limit Not Set" indicates Bills On Demand is disabled. To enable, Select the unit on the Bills On Demand page, go to Settings, and turn on Bills On Demand.

What does the message "No unit found or not supported" mean?

This message appears when the system cannot detect a compatible unit or the connected unit is not supported, indicating that the user's unit cannot use the Bills On Demand function.

What do Eco icon / Bills On Demand banner means? What happens when it shows?

Eco icon / Bills On Demand banner show when demand control is active.

Indicates that the energy consumption of this unit is limited. Users may feel uncomfortable. In case of comfort issues caused by temperature fluctuations during operation, try reducing the temperature setting or disabling Bills On Demand.

Why are there inaccuracies in overall power consumption when the breaker is off?

Once the air conditioner loses of power or power outage, the energy values of that hour will be lost, leading to inaccurate energy consumption values.

Why doesn’t the actual electric charge calculation match the application?

This function is designed only to monitor the energy consumption trend of the air conditioner. Displayed energy values are estimates and may not precisely reflect actual consumption and costs.

Why might the actual price exceed the price set in the app?

This can occur because, when Automatic Control is selected, the consumption may exceed the target depending on your usage.

What should I do if I feel uncomfortable while the Bills On Demand is active and the device is offline?

If you experience discomfort due to Bills on Demand, you can switch to In-Home mode to disable it.

Daikin Mobile Controller

FAQ