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DAIKIN AIR SELECT

Daikin FAQs

Troubleshoots

🔍

The WLAN lamp is not blinking/not lit?

Add device +
Make sure the device's WLAN is turn on. If it's not, please refer the Product Operation Manual how to turn it on.

Did not find a label?

Add device +
Please check the Operation Manual included with your unit. A spare label is attached to it.

I cannot add schedule, the "+" button is not available. Why?

Schedule +
You can save up to 6 action of basic operation and 3 of AIR CARD per day to the schedule timer. When all slot of actions for a specific day are full, you will not be able to add more actions. Delete at least 1 to be able to add a new schedule.

How to delete account?

Account Management +
You can delete account by going to Setting --> Personal Setting --> delete account

How can I re-initialize the WLAN adapter to the factory default settings?

Add device +
Follow product manual

I cannot find the AC unit in my local network.

Add device +
In case the LED at the room air unit is BLINKING: You must configure the WLAN adapter to connect with your router following the Operation manual. In case the LEDs at the AC unit is LIGHT: method 1: Make sure that your smartphone is installed the latest application. method 2: Make sure that the router is working normally or restart your router and waiting for the WLAN adapter re-connect with router. method 3: Try to reboot your adapter by turn off you WLAN adapter. After 1 minute pass, turn on you WLAN adapter.

How many place, room, device I can have in one account?

Account Management +
You can manage up to 5 places, with a limit of 10 rooms per place. Each account supports a maximum of 50 devices in total.

My device displays offline.

About device +
Make sure that your internet network is working and your device is still connected to the internet by checking LED light as operation manual suggests.

What is the best distance I should position the device to connect with the home Wi-Fi

About device +
To connect the device with home Wi-Fi router should be in this range ≤ 10 m. with no obstruction. For Access point connection ≤ 7 m. with no obstruction.

When trying to make a direct connection to the adapter ([Access point connection), the adapter is not visible in the available Wi-Fi networks list of the smartphone/tablet.

About device +
Make sure that WLAN adapter is turned ON and the LED should blink or lit. Also, please make sure that SSID hiding is turned OFF.

What is Day light saving time setting?

Schedule +
It is a toggle that automatically moves your clock forward 1 hour in the summer and back 1 hour in the winter to extend evening daylight.

The schedule is not executed at the set time.

Schedule +
The timer actions are executed according to the WLAN adapter clock. You can check the current WLAN adapter date and time in the Daikin Mobile Controller application by tapping the applicable unit and then go to "Adapter settings" then "Time". Make sure that the Time Zone has been set correctly.

I do not succeed in connecting the adapter to the wireless network by using the "WLAN settings" menu.

About device +
Make sure your wireless network name does not include special characters such as "%" "&" "?" "+" "=" or non-ASCII characters. They are not supported by the WLAN adapter. Make sure to use a compatible security setting. The WLAN adapter supports only WPA or WPA2 personal with AES encryption only. Make sure that the wireless network band is B/G 2.4Ghz

Wireless LAN connecting adapter [DaikinAP*****] is not visible on the Wi-Fi available networks in Smartphone or PC.

About device +
Make sure the Wireless LAN connecting adapter is turned on. Please make sure that the SSID hiding setting is turned OFF. Make sure that Smartphone or PC setting search for Wi-Fi frequency 2.4 GHz. Make sure that the RUN lamp of Wireless LAN connecting adapter is on or blinking.

I cannot connect the WLAN adapter with my network.

About device +
Please check that your wireless router is close enough to your WLAN adapter. The range of the WLAN adapter can be reduced significantly by obstructions containing metal (e.g. reinforced walls). Also check that the router is not set to use Wi-Fi channels 12 or 13 on your router's setup page (ref. your router's manual). The WLAN adapter does not support the use of Wi-Fi channels 12 and 13. If the router is set to Wi-Fi channel 12 or 13, change the router settings so another Wi-Fi channel is used within the range 1-11.

How to turn LED of room air conditioner off

About device +
Select the device on Air page then tap device setting and select LED menu. You can set LED to ON or OFF

I cannot edit Energy usage limitation or cost setting

Energy +
You have to switch toggle on the top to off then you will be able to set Energy usage limitation and Cost setting

Energy monitoring pie graph not show

Energy +
Energy monitoring pie graph only available in Online mode and when Energy usage limitation toggle is on

How to set the unit price of the electric bills in the Energy monitoring function?

Energy +
1. In the Energy monitoring menu, scroll to the bottom, you shall see the room list there, choose a room that contains your device.
2. While you're in a Room view, scroll to the bottom, you shall see the device list there, choose a device.
3. Now you're in the Device view, you can set the unit price by tapping on the setting button at the top-right of the screen.

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