DAIKIN INDUSTRIES (THAILAND) LTD.
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DAIKIN AIR SELECT

FAQs

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The WLAN lamp is not blinking/not lit?

general +
Make sure the Wi-Fi of device is turn on by pressing the button on the device. You can follow the   instruction manual which comes with your device.  

I cannot add actions to the timer, the “+” button is not available. 

general +
A device can save up to 42 actions (maximum 6 per day) to the timer. When 6 actions for a specific day are programmed already, you will not be able to add more actions. Delete at least 1 action to be able to add a new action.

How do I create an account?

account +
Click on the "Sign Up" button in the top right corner, fill in your information, and verify your email address. You'll be ready to go in just a few minutes!

Can I change my username?

account +
Yes, you can change your username in your account settings. Go to Profile > Settings > Username and enter your new desired username. Note that usernames must be unique.

How do I reset my password?

account +
Click on "Forgot Password" on the login page, enter your email address, and we'll send you a link to reset your password. The link is valid for 24 hours.

What payment methods do you accept?

billing +
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for annual subscriptions. All payments are processed securely.

Can I get a refund?

billing +
Yes, we offer a 30-day money-back guarantee. If you're not satisfied with our service, contact our support team within 30 days of your purchase for a full refund.

How do I cancel my subscription?

billing +
You can cancel your subscription anytime from your account settings. Go to Billing > Subscription > Cancel. Your access will continue until the end of your current billing period.

What browsers are supported?

technical +
We support the latest versions of Chrome, Firefox, Safari, and Edge. For the best experience, we recommend keeping your browser up to date.

Is there a mobile app available?

technical +
Yes! We have mobile apps available for both iOS and Android. Download them from the App Store or Google Play Store to access your account on the go.

How do I report a bug?

technical +
If you encounter a bug, please email our support team with a detailed description of the issue, including screenshots if possible. We typically respond within 24 hours.

Do you offer customer support?

general +
Absolutely! Our customer support team is available 24/7 via email, live chat, and phone. Premium users also get priority support with faster response times.

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