Last modified: December 4, 2025
Daikin Industries (Thailand) Ltd. (hereinafter, "DIT", "we", "us", “our”) develops and operates an application with dedicated services and support features which are designed to streamline communication between users and the application that connect directly with its devices (e.g., air conditioners and air purifiers), which aims to deliver a seamless, user-centric experience in device management and support (hereinafter the “DAIKIN AIR SELECT”).
We and our affiliate companies (“Daikin Group”) are sincerely committed to the protection of your Personal Data in all aspects, including its collection, use, disclosure, transfer, and any other form of processing (“Process,” “Processing” or “Processed”) of your Personal Data. To uphold this commitment, we implement a comprehensive range of appropriate measures designed to safeguard your Personal Data. These measures ensure that all Personal Data collected from Data Subjects (hereinafter “User”, “Customer”, “you”, “your”) specifically through the DAIKIN AIR SELECT is handled and processed securely, confidentially, and in strict accordance with the applicable data protection laws of the jurisdictions to which we are subject (hereinafter “Applicable Data Protection Laws”). For the avoidance of doubt, the term “Personal Data” refers to any information that identifies or can be used to identify a living individual, or any equivalent term as defined under the Applicable Data Protection Laws.
This Privacy Policy consists of:
A. this front section, which sets out the general principles applied by DIT when Processing Personal Data through the DAIKIN AIR SELECT; and
B. an addendum for Personal Data that (i) originates from; or (ii) is Processed in certain countries, including Indonesia, Malaysia, Philippines, and Vietnam (hereinafter "Country Specific Addendum").
If you reside in one of the above countries, we encourage you to read the Country Specific Addendum, which is relevant to the country of your jurisdiction, as it contains important additional information about the Processing by us of Personal Data originating from or Processed in those countries. In the case of conflict between the terms of this Privacy Policy and the terms of the applicable Country Specific Addendum, such terms of the Country Specific Addendum shall prevail.
Unless otherwise defined herein, the capitalized terms shall have the same meaning as specified under the Applicable Data Protection Laws.
Please note that this Privacy Policy applies only to Processing activities related to the DAIKIN AIR SELECT. Your Personal Data may be Processed for other purposes outside the scope of this Privacy Policy, such as during sales or distribution activities. For those purposes, please refer to the separate privacy policies of the relevant selling entity with whom you have a contractual relationship.
In addition to the above, please note that specific campaigns, promotions, programs, applications, or websites created by DIT may be governed by their own additional privacy terms or policies, which may differ from this Privacy Policy. We encourage you to carefully read these additional terms or policies before participating in or utilizing these campaigns, promotions, programs, applications, or websites, as the Processing of your Personal Data in those circumstances will be governed by those additional privacy terms and/or policies, which may include different practices regarding Processing of your Personal Data.
If there is a conflict between the English version of this Privacy Policy and any other language versions, the English version shall prevail.
DIT is subject to the Applicable Data Protection Laws and may act in the capacity of a Data Controller or a Data Processor, depending on the Processing activity involved.
We inform you that any Personal Data you submit through the DAIKIN AIR SELECT will be used for the purposes described below by DIT, acting independently as a Data Controller, Data User, or any other similar designation as defined by the Applicable Data Protection Laws, meaning they are responsible for determining how and why your Personal Data is processed in accordance with those laws.
In certain cases, we may act as Data Processor on behalf of other companies within Daikin Group, that are considered as Data Controller, for any online or offline Processing of Personal Data.
In all circumstances, the Data Controller entity of Daikin Group shall ensure that appropriate privacy measures such as having data processing agreements are in place.
DIT, to the extent necessary, processes your Personal Data provided through the DAIKIN AIR SELECT.
We can further Process your Personal Data only:
Depending on the specific purpose of each Processing activity and only to the extent necessary, you may be asked to provide us with various types of Personal Data. This may include but is not limited to the following:
The exact types of Personal Data requested will vary based on the particular service or function you are accessing within the DAIKIN AIR SELECT.
Once collected, we use such Personal Data mentioned above for a variety of purposes. Please find them listed below:
| Purposes | Legal Basis |
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To provide services through the DAIKIN AIR SELECT We use your profile and account information, contact information, location information, device information and usage data to fulfil our obligations under the Terms of Use of the DAIKIN AIR SELECT and to carry out all necessary processes in order to:
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To facilitate the communication channels between users and customer service team We process your Personal Data, as well as any other information you provide through the DAIKIN AIR SELECT when contacting our local customer service teams, in order to facilitate and respond to your communications with them. |
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Legal Claims and Disputes We may use Personal Data as evidence and for ascertaining, exercising and safeguarding our rights or the right of those we represent (e.g. in disputes) before any jurisdiction of any country (for example, among others, our right to defend ourselves from acts of unfair competition or our right to solicit the fulfilment of an unpaid invoice). |
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Fraud or Crime Prevention We may also use your Personal Data to prevent, detect and investigate crimes and cyber risks. |
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Corporate Business and Housekeeping We may process your Personal Data including your profile and account information, contact information, location information, device information, usage data and other information for any internal business purpose, including but not limited to (i) improving the DAIKIN AIR SELECT, (ii) producing and sharing aggregated insights derived from the usage statistics or usage data, or (iii) comparing usage and adoption rates of customers and other organizations; provided, however, that DIT will only use such usage statistics and usage data in an anonymized, de-identified or aggregated form that does not identify the Customer or any individual ("De-Identified Data"). We may also transmit to and/or jointly use the Personal Data collected within Daikin Group and/or its business partners only when needed and with a view to elaborating periodic reports on the outcome and business-related aspects, business plans, and corporate strategies. |
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To comply with applicable laws We may be required to Process your Personal Data to comply with laws, regulations, orders, notifications, or other rules issued by authorities. |
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There may be certain circumstances where Personal Data is required for the purposes of proceeding with your request to enter into a contract with us, or to perform our obligation under the contract with you. In such case, if you do not provide the required Personal Data, DIT may not be able to proceed with your request, or may not be able to perform our obligation under the contract with you, either in whole or in part.
In addition, for the purposes of compliance with law, if you do not provide us with the required Personal Data, it may result in DIT and/or you, as the case may be, being in violation or non-compliance with such law.
For the above purposes, we may need to obtain services, counselling, and/or assistance from third parties. These services may include, but are not limited to, the maintenance of the DAIKIN AIR SELECT and bug fixing, the purchase of the DAIKIN AIR SELECT, data hosting, counselling on compliance with laws and regulations, and the development of the DAIKIN AIR SELECT.
In this regard, to the extent necessary for these purposes, we may transmit or disclose the Personal Data we have collected to any natural person or legal entity, including subcontractors and business partners that are third parties, provided they are involved in delivering the aforementioned services to DIT. Whenever we need to transmit or disclose any Personal Data we have collected to third parties, we will ensure that appropriate privacy measures are in place. These measures include, for example, entering into a data processing agreement with the third party in accordance with the provisions of the Applicable Data Protection Laws, requiring the third party to comply with the principles and provisions of the same regulations, and ensuring that they adhere to appropriate security standards to protect your Personal Data.
We do not keep your Personal Data forever. We use your Personal Data only with the aim of pursuing the purposes described above. Once the aim no longer exists, we commit to deleting the Personal Data, unless archiving them is required by law, at international or national level.
Depending on the type of Personal Data, the baseline retention period is determined by the statutory retention period or the statutory limitation period under applicable law, commencing after the expiry of a contract or the termination of a business relationship, plus an additional one year. The period can be longer where needed for the exercise of our rights, or as otherwise required or permitted by applicable laws.
If no retention period is stipulated by law, the retention period can be shorter in accordance with, but not limited to, one or more of the following criteria: contract length and legal obligations; business and organizational needs; long-term business relationship; whether the purpose for which the personal data was collected is no longer being served by retention of the personal data.
As has been stated, we commit as much as possible to work with aggregated, anonymized or pseudo-anonymized Personal Data and in all cases, it will cease connections to individuals as quickly as possible.
Once your Personal Data is subject to Processing and depending on the country in which you reside or have access or use the DAIKIN AIR SELECT and subject to the conditions and limitations under the Applicable Data Protection Laws, you may have several rights as Data Subject that can be exercised, as listed below.
Be as specific as possible any time you wish to exercise your rights. We can only properly answer queries couched in sufficient detail. We may need to verify your identity in as much detail as possible, in order to avoid someone else trying to exercise your rights.
a) Right to withdraw consentYou may withdraw consent at any time if the Processing of your Personal Data relies on consent.
b) Right to access and obtain a copyYou may access or obtain a copy of your Personal Data, including the right to request the disclosure of the source(s) of your Personal Data which has been obtained without your consent.
c) Right to rectificationYou may request that we correct, update, or complete your Personal Data to ensure it is accurate and not misleading.
d) Right to erasure or destructionYou may request that we delete, destroy, or de-identify your Personal Data, such as when your Personal Data is no longer necessary for the purposes for which it was collected.
e) Right to objectYou may object to the Processing of your Personal Data in certain circumstances.
f) Right to data portabilityYou may request to receive your Personal Data from DIT which is arranged to be in the format which is commonly readable or usable by automatic tools or equipment, and can be used or disclosed by automated means, and to request the DIT to send or transfer your Personal Data in said format to other data controllers, including to request to receive the Personal Data in said format to which the data controller transferred to other Data Controllers.
g) Right to restrict the useYou may request that we restrict the use of your Personal Data in certain circumstances.
h) Right to lodge a complaintYou may lodge a complaint with the supervisory authority, if you believe that the Processing of your Personal Data by DIT does not comply with the Applicable Data Protection Laws or other relevant laws. However, we kindly ask that you contact us via contact details provided in Clause 6 Contact Us first if you have any concerns so that we can address your issues effectively and promptly before you file any complaints.
If you have any inquiries about your Personal Data or wish to exercise any rights as the Data Subject, you can contact us at:
Alternatively, you may contact our Data Protection Officer (DPO) at:
Email: dpo.privacy@dit.daikin.co.jp
Through its DAIKIN AIR SELECT, DIT does not Process any Personal Data of natural persons below the legal age of majority in the respective countries where DIT is established, neither does it make commercial offers to or try to contact them, unless their legal representative has consented.
DIT has implemented adequate security measures in order to maintain integrity and security and prevent accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, Personal Data transmitted, stored or otherwise Processed, in line with the Applicable Data Protection Laws.
DIT regularly seeks to improve their efforts in protecting Personal Data. This Privacy Policy can be changed or updated in light of upcoming legislations, both at international and national level. We will inform you of all substantive changes in this Privacy Policy and obtain your consent, where required by law, through the DAIKIN AIR SELECT.
You can always find the most recent version of our Privacy Policy available at https://daikinthai.com/product/aircreator/policy/en
Last modified: December 4, 2025
If you are a resident of Indonesia, the following Indonesia-specific provisions apply to our Processing of your Personal Data in lieu of or in addition to the relevant sections of the Privacy Policy:
The following definition is deemed inserted, or if there are corresponding definitions, supplement those corresponding definitions in the Privacy Policy.
Applicable Data Protection Laws |
refers to the Indonesia Personal Data Protection Law, which primarily is governed under Law No. 27 of 2022 on Personal Data Protection, including any of its amendment and implementing regulations that may be issued from time to time. |
We acknowledge that under the Applicable Data Protection Laws and Regulations, there are two types of personal data:
General Data: full name, gender, nationality, religion, and marital status.
Specific Data: health-related information, biometric data, genetic data, criminal record, data concerning minors, and personal financial information.
By agreeing to this Privacy Policy, you expressly acknowledge and provide your consent for the processing of your personal data in line with the above-described purposes outlined in the table of this section. In addition to your consent for us to process the personal data according to the aforementioned purposes, we may also process your personal data based on the basis outlined in the table of this section.
Notwithstanding your consent to this Privacy Policy, in situations where we need to transfer your personal data to countries outside of your jurisdiction, we will take steps to ensure that the country of the recipient provides a level of data protection equivalent to or higher than that required under the PDP Law. If this standard cannot be guaranteed, we will implement adequate and legally binding safeguards to protect your personal data. In cases where neither of these measures can be ensured, we will obtain your consent before transferring your data.
Other than what is already listed above, please see specific additions in relation to your rights:
a) Right to withdraw consent: We will cease processing any Personal Data for which consent has been withdrawn within 3 x 24 hours of your request for the consent withdrawal.
b) Right to access and obtain a copy: We will provide you with the access to or a copy of your Personal Data within 3 x 24 hours of your request.
c) Right to rectification: We will take the required action within 3 x 24 hours of your request, and upon which we will notify you of the corrected, updated, or completed Personal Data.
d) Right to erasure or destruction: You may request that we delete, destroy, or de-identify your Personal Data, such as when your Personal Data is no longer necessary for the purposes for which it was collected. We will notify you of the report on the deletion, destruction, or de-identification of your Personal Data.
e) Right to object: you have the right to submit an objection to actions based solely on automated processing, including profiling, which have legal consequences or significant impacts on you.
g) Right to restrict the use: You may request that we restrict the use of your Personal Data. We will restrict the use of your Personal Data within 3 x 24 hours of your request, and upon which we will notify you of the restriction of your Personal Data.
Through its DAIKIN AIR SELECT DIT does not process any Personal Data of natural persons aged under 18, neither does it make commercial offers to or tries to contact them.
If you are located in and are downloading, accessing, or using the DAIKIN AIR SELECT from Malaysia, the following Malaysia-specific provisions apply to our Processing of your Personal Data in lieu of or in addition to the relevant sections of the Privacy Policy:
In addition to your rights specified above, you can restrict our Processing of your Personal Data at any time, including where processed for the purposes of direct marketing.
Minor - If you are a minor (as defined under the laws of the jurisdiction in which you are domiciled), please do not provide us with any Personal Data unless you have reviewed this Privacy Policy with your parent or legal guardian and both you and your parent or legal guardian understand this Privacy Policy, and your parent or legal guardian has provided their consent to our processing of your Personal Data in accordance with this Privacy Policy. In the event you agree to this Privacy Policy on behalf of a minor, you hereby consent to the provision of Personal Data of the minor to be processed in accordance with this Privacy Policy and you personally accept and agree to be bound by the terms in this Privacy Policy.
The Philippines, the Philippines’ Data Privacy Act of 2012 (“DPA”), its implementing rules (“IRR”) and issuances by the National Privacy Commission (“NPC”) shall be applicable to users of DAIKIN AIR SELECT who are Philippine residents or citizens. If there is any conflict between this Philippines Addendum and the Privacy Policy, this Philippines Addendum shall prevail to the extent of that conflict in connection with the processing of Personal Data.
The following definitions are deemed inserted, or if there are corresponding definitions, supplement those corresponding definitions in the Privacy Policy.
“Personal Data” |
refers to any information, whether recorded in a material form or not, from which the identity of an individual is apparent or can be reasonably and directly ascertained by the entity holding the information, or when put together with other information would directly and certainly identify an individual. |
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“Special Categories of Personal Data” |
refers to Personal Data: 1. About an individual’s race, ethnic origin, marital status, age, color, and religious, philosophical, or political affiliations; 2. About an individual’s health, education, genetic or sexual life of a person, or to any proceeding for any offense committed or alleged to have been committed by such individual, the disposal of such proceedings, or the sentence of any court in such proceedings; 3. Issued by government agencies peculiar to an individual which includes, but is not limited to, social security numbers, previous or current health records, licenses or its denials, suspension or revocation, and tax returns; and 4. Specifically established by an executive order or an act of Congress to be kept classified. |
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In accordance with the DPA, we will only collect or process Special Categories of Personal Data (such as age, gender, or other information enumerated above) when necessary for the declared purpose and when permitted by law. Where required, we shall obtain your express consent prior to the collection or processing of such data.
In addition to the rights mentioned above, you have the following rights under the DPA and its IRR:
You can be indemnified for damages
You also have the right to lodge a complaint before the NPC for any violation of your data privacy rights.
If you are a resident of Vietnam, the following Vietnam-specific provisions apply to our Processing of your Personal Data in lieu of or in addition to the relevant sections as described below:
This Privacy Policy is made in Vietnamese and English. If there is a conflict between the two versions, the version that is more favorable to consumers shall prevail.
Special Categories of Personal Data or Sensitive Personal Data refers to personal data in association with individual privacy which, when being infringed, will directly affect an individual's legal rights and interests. DIT may process the following Special Categories of Personal Data:
DIT can collect Personal Data, including Special Categories of Personal Data, without the consent of the involved Data Subject if: 1) in the event of emergency in which the data processing is necessary to protect the life and health of the Data Subjects or others; or 2) for the performance of contractual obligations of Data Subject with relevant entities; or 3) in the event of an emergency threatening national defense, national security, social order and safety, major disaster, or dangerous epidemic; 4) in support of the specialized activities of state agencies; or 5) the disclosure of personal data is in accordance with the law; or 6) other cases as prescribed by law.
In addition to the terms specified in Section 2 above, the following terms shall apply:
“You acknowledge and agree that we could also use Personal Data you provided to third parties, for example to service providers, or Personal Data that fall within the public domain such as commonly acknowledged Personal Data, Personal Data visible on your own website or blog or posted on your publicly accessible social media profile.
You represents and warrants to DIT that you inform third parties whose personal data that you provided of the details under this Privacy Policy and obtain their prior consent in accordance with the format and procedure required by applicable law, if necessary, or apply other legal bases to ensure that DIT can collect and / or process personal data of the aforementioned third party. You shall indemnify and hold DIT harmless of your failure to comply with the foregoing obligations.
As no method of transmission over the Internet, or method of electronic storage, is totally secure, we cannot guarantee the absolute security of your personal information.”
In addition to the rights detailed in Section 6 above, Data Subjects also have the following rights:
In addition, Data Subjects have the following obligations:
Through DAIKIN AIR SELECT DIT does not process any Personal Data of natural persons aged between 7 to 16 years old, neither does it make commercial offers to or tries to contact them.
DAIKIN AIR SELECT
