You can check the list of device modles and the support feature in the 'Applicable Model' section or follow this link [Applicable model]

Make sure the device's WLAN is turn on. If it's not, please refer the Product Operation Manual how to turn it on.

Please check the Operation Manual of the product. A spare label is attached to it.

You can save up to 6 actions of basic operation and 3 of AIR CARD per day to the schedule timer. When all slot of actions for a specific day are full, you will not be able to add more actions. Delete at least 1 to be able to add a new schedule.

You can delete account by going to Setting --> Personal Setting --> delete account

Folllow the Product Operation Manual.

1. Make sure that your smartphone is installed the latest application.
2. Make sure that the router is working normally or restart your router and waiting for the WLAN adapter re-connect with router.
3. Make sure that the WLAN adapter is connected to the router.
4. Try re-configure the WLAN adapter to connect the router again.
5. Try to reboot the WLAN adapter by turn off your WLAN adapter and turn it on again.
6. Try turn off the circuit breaker and turn it on again.
7. Make sure that the UDP broadcast is allowed in your Wi-Fi router's configuration.

You can manage up to 5 places, with a limit of 10 rooms per place and 10 devices in a room.Each account supports a maximum of 50 devices in total.

1. Make sure that the WLAN adapter is turn on.
2. Make sure that your internet network is working and your device is still connected to the internet by checking the WLAN lamp as operation manual suggests.

To connect the device with home Wi-Fi router should be in this range ≤ 10 m. with no obstruction. For Access point connection ≤ 7 m. with no obstruction.

Make sure that WLAN adapter is turned ON and the WLAN lamp should blink or lit. Also, please make sure that SSID hiding is turned OFF in the Device Setting section.

It is a toggle that automatically moves your clock forward 1 hour in the summer and back 1 hour in the winter to extend evening daylight.

The timer actions are executed according to the WLAN adapter clock. You can check the current WLAN adapter date and time in the application by openning the Device's Remote Control and then go to "Device settings" then "Time".Make sure that the Time Zone has been set correctly.

1. Make sure your wireless network name does not include special characters such as “%” “&” “?“ “+” “=” or non-ASCII characters. They are not supported by the WLAN adapter.
2. Make sure to use a compatible security setting. The WLAN adapter supports only WPA or WPA2 personal with AES encryption only.
3. Make sure that the wireless network band is B/G 2.4Ghz

1. Make sure the Wireless LAN connecting adapter is turned on.
2. Make sure that the SSID hiding setting is turned OFF in the Device Settings section.
3. Make sure that Smartphone or PC setting search for Wi-Fi frequency 2.4 GHz.
4. Make sure that the lamp of Wireless LAN connecting adapter is on or blinking.

Please check that your wireless router is close enough to your WLAN adapter. The range of the WLAN adapter can be reduced significantly by obstructions containing metal (e.g. reinforced walls). Also check that the router is not set to use Wi-Fi channels 12 or 13 on your router's setup page (ref. your router's manual). The WLAN adapter does not support the use of Wi-Fi channels 12 and 13. If the router is set to Wi-Fi channel 12 or 13, change the router settings so another Wi-Fi channel is used within the range 1-11.

Select the device on Air page then tap device setting and select LED menu. You can set LED to ON or OFF

You have to switch toggle on the top to off then you will be able to set Energy usage limitation and Cost setting

Energy monitoring pie graph only available in Online mode and when Energy usage limitation toggle is on

1. In the Energy monitoring menu, scroll to the bottom, you shall see the room list there, choose a room that contains your device.
2. While you're in a Room view, scroll to the bottom, you shall see the device list there, choose a device.
3. Now you're in the Device view, you can set the unit price by tapping on the setting button at the top-right of the screen.

If there are other IoT devices (eg. Tuya brand ) nearby , Please turn them off before you pair smartphone with Daikin's devices because they will try to connect with your phone automitically which makes you're unable to connect with Daikin's devices.

The aroma will stay unchaged if the device is offline or the remaining time for AIR CARD is less than 1 minute.

Your building may have security protocol to block other Wi-Fi signal including Daikin WLAN adapter signal. To solve this you may ask IT administrator to allow Daikin WLAN adapter signals in your area network.

You can change any operations of room air. For air purifier, you can only change mode from aroma to basic mode.

You can share up to 9 members per place (owner not included) to join your place or room. So for each device, it can be controlled by 10 different people.

1. Make sure that your smartphone and the device are connected to the same Wi-Fi network.
2. Make sure that the router is working normally, or restart your router and wait for the WLAN adapter to reconnect.
3. Make sure that the WLAN adapter (device) is properly connected to the router.
4. Try reconfiguring the WLAN adapter to connect to the router again.
5. Ensure that your smartphone is connected to a 2.4 GHz Wi-Fi network (not 5 GHz).
6. Verify that the Wi-Fi name (SSID) and password are correct.
7. If your smartphone is connected to 5 GHz Wi-Fi and the device is connected to 2.4 GHz Wi-Fi, please ensure that both can communicate with each other (if not, please contact your Internet Service Provider).
8. If the issue persists, please contact your internet service provider.

The function performance may vary depending on your smartphone model, operating system version, network condition, and device settings.
Please make sure that:
- Location permission is enabled
- Internet connection is stable
- Background operation is allowed for the application
Some smartphone settings may restrict the application from running properly in the background.
For ios:
In some cases, iOS may automatically limit or stop background operation depending on device conditions and system settings. This behavior depends on the operating system and device conditions.
For more information regarding iOS background execution limitations, please refer to Apple Developer Documentation.[iOS Background Execution Limits]
For Android:
Please allow the application to run in the background and adjust battery optimization settings for better performance, as some Android devices may automatically restrict background activity.
Battery saving mode, restricted background settings, unstable internet connection, or low battery conditions may affect the operation reliability and response timing.

This function may use Location services and background communication to improve operation accuracy and automation performance.
Battery usage may vary depending on:
- Smartphone model
- Operating system version
- Device settings
- Signal strength and network conditions
- Individual usage patterns
Using Location services, background processing, and network communication may increase battery consumption compared with general application usage.

Response time may depend on internet connection quality, smartphone performance, and background operation conditions.

Poor network conditions, restricted background settings, battery saving mode, or delayed push notification delivery due to operating system or network conditions may affect the response timing.

Please make sure your smartphone is connected to a stable network and that background operation is allowed for the application.

Please wait for 15 minutes and try again.

Each LINE account can be linked to only 1 AIR SELECT account. If you want to use your existing LINE account, you must first disconnect it from your previous account and deauthorize 'AIR SELECT & Daikin Thailand' from your LINE account before connecting to the support center again.